Privacy Policy

1. Introduction

CLAPFORM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online learning platform and services.

Please read this Privacy Policy carefully. By using our Services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, profile picture
• Profile Information: Age, country, biography, educational background
• Payment Information: Billing details, payment method (processed securely by third-party providers)
• Course Content: Assignments, quiz responses, discussion posts, uploaded files
• Communications: Messages sent through our platform, support inquiries

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information:

• Usage Data: Pages viewed, courses accessed, time spent on platform, learning progress
• Device Information: IP address, browser type, operating system, device type
• Cookies and Tracking Technologies: See our Cookie Policy for details

2.3 Information from Third Parties

We may receive information from third-party services you use to access our platform (e.g., Google OAuth, social media logins).

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process enrollments and payments
• Deliver course content and track your progress
• Enable communication between students and instructors
• Issue certificates upon course completion
• Send administrative notifications and updates
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve user experience and platform functionality
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Instructors

When you enroll in a course, instructors can view your profile information, learning progress, and submitted assignments.

4.2 With Service Providers

We work with third-party service providers who perform services on our behalf, such as:

• Cloud hosting (e.g., Vercel, AWS)
• Payment processing (e.g., Stripe, PayPal)
• Email services (e.g., Resend)
• File storage (e.g., Cloudinary)
• Analytics services

4.3 For Legal Purposes

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, destruction, or alteration. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication mechanisms
• Secure payment processing through certified providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it by law.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a machine-readable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@clapform.com

8. Children's Privacy

Our Services are not intended for users under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@clapform.com
Address: 170 chemin d'anglars 46160 Cadrieu France
Data Protection Officer: [To be completed if applicable]